How to: Fix Your Google Workspace Profile Picture Not Showing Up in Emails

Nov 15

You’ve got a brand-new Google Workspace account, or maybe you’ve had one for a while, but something’s missing. Your emails go out, yet your profile pic is not showing up in other's inboxes.

Your email just shows a generic purple or blue circle where your photo should be:

So you check your settings. And your photo is uploaded. WHAT THE HECK IS HAPPENING?!

Deep breath. I gotcha! It's an easy fix.

Sometimes Google can be a bit tricky, and we gotta go deeper.

Come on now, let's dive into the matrix...

In this post, we’ll walk you through updating your Google Workspace profile picture to ensure it shows up for everyone, in just 5 minutes.

How to Have Your Profile Picture Show Up in Your Recipients' Inboxes (for Workspace Gmail Accounts)

If you’re tired of sending out emails that show a blank icon or asking (screaming), “Why is my profile picture not showing up in Gmail?!” here’s the quick fix:

1. Log into the Google admin console, then select Users

2. Select More Options → Allow users to edit profile

3. Make sure Profile Photo is selected/checked:

4. Next, head back to your Gmail, and click your face/Google in the top right:

5. And select the little pencil icon

6. The default is usually set to Your Organization. Instead make sure it says Visible to Everyone:

7. Give it 24 hours, and now your emails should be sending with your profile picture!

8. Make sure to repeat this final step in each email account you have for your brand.
So I would start with hey@heyrachael.com, then I would log into support@heyrachael.com gmail and do it again, etc.

And that’s it! With just a few quick tweaks in the Google Admin Console and Gmail, you can make sure your profile picture shows up for everyone in their inboxes. No more blank circles—just your beautiful face every time you send an email.

Happy emailing!